Win7 (64) Home Premium SP1 connected to cable broadband modem. No further network: I cannot uninstall my OEM Roxio. I think I'm having the same problem with Quick Time. The hidden Uninstall Information folders in C:\Program Files (X86) and Program Files are both empty, even with Hidden System Files shown. There was a questionable download around the first of April, but MS Security finds nothing. I've also lost the ability to create a new User Account that doesn't fail the logon. Has there been a malware attack, or what? I am a novice; please talk down. Log Name: Application Source: MsiInstaller Date: 5/27/2012 6:04:46 PM Event ID: 10005 Task Category: None Level: Error Keywords: Classic User: PeaVM4jic\Mabel Computer: PeaVM4jic Description: Product: Roxio Update Manager -- Internal Error 2203. C:\Windows\Installer\161555e.ipi, -2147287035 Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="MsiInstaller" /> <EventID Qualifiers="0">10005</EventID> <Level>2</Level> <Task>0</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2012-05-27T22:04:46.000000000Z" /> <EventRecordID>45614</EventRecordID> <Channel>Application</Channel> <Computer>PeaVM4jic</Computer> <Security UserID="S-1-5-21-4095504156-863386720-4031848103-1003" /> </System> <EventData> <Data>Product: Roxio Update Manager -- Internal Error 2203. C:\Windows\Installer\161555e.ipi, -2147287035</Data> <Data>(NULL)</Data> <Data>(NULL)</Data> <Data>(NULL)</Data> <Data>(NULL)</Data> <Data>(NULL)</Data> <Data> </Data> <Binary>7B33303436354236432D423533462D343941312D394542412D4133463138374144353032457D</Binary> </EventData> </Event>

furacin, Sorry you are having problems with Roxio but this is not the forum to get help. This forum is dedicated to questions/issues about Microsoft Project, a planning and scheduling application. I suggest you search post to a general Windows forum. John

I'm sorry. Events Viewer support sent me this link. I can't imagine why. Where would I find a general Windows forum?

furacin, No problem. We get misdirected questions quite often. You could start with the general Windows answers forum at, http://answers.microsoft.com/en-us/windows/forum/windows_install. Please mark your original post in this forum as answered so it doesn't sit around as open. John

Hi, Firstly, please let us know the following: 1. Can you run programs properly although your Program Files folders are empty? Were they empty before? 2. What are the size of the Programs Files folders? 3. How did you create a new user account? 4. What error message did you receive when you failed to create a new user account? Meanwhile, please try the following: 1. Perform a system restore and see how it works. 2. Using another anti-virus application to scan your system if you have. 3. Boot into Clean Boot Mode and test these issues again. 4. Run this Microsoft Fixit, try to uninstall the programs and see how it works. Hope this helps. Jeremy Wu TechNet Community Support

Hi, Firstly, please let us know the following: 1. Can you run programs properly although your Program Files folders are empty? Were they empty before? 2. What are the size of the Programs Files folders? 3. How did you create a new user account? 4. What error message did you receive when you failed to create a new user account? Meanwhile, please try the following: 1. Perform a system restore and see how it works. 2. Using another anti-virus application to scan your system if you have. 3. Boot into Clean Boot Mode and test these issues again. 4. Run this Microsoft Fixit, try to uninstall the programs and see how it works. Hope this helps. Jeremy Wu TechNet Community Support